Who is Using Robotic Process Automation (RPA) and How?

Examples of Digital Transformation in Action

This is a weekly review showing how RPA systems are being used to achieve real business results. Each week we feature an RPA vendor, several use statistics and actual examples of business processes being improved by RPA technology.

Olive — Featured vendor of the week.

A ``digital worker” designed for the healthcare environment uses AI to understand an employee’s work through their interactions with applications and keystrokes and suggests improvement in automating repetitive, high-volume tasks like eligibility checks and claims statusing.

Company Name: Olive Website: https://oliveai.com

What problems does Olive solve?

• RPA, is used to automate repetitive, high-volume tasks that are rule-based and trigger-driven, like eligibility checks, claims statusing, and more.

Who are the target customers?

• Healthcare

How are the problems solved?

• Olive RPA uses Artificial Intelligence to emulate a human worker
• Computer Vision technology is used to “see” and interact with a user interface such as documents and forms the same way a human would.
• Olive was trained specifically with the dynamic environments of healthcare in mind.
• Olive is designed with unparalleled security and the increasing complexities of healthcare in mind.
• Olive’s AI workers seamlessly interact with EMRs, insurance portals, and other healthcare applications, so our customers can focus less on administrative paperwork and more on delivering an exceptional patient experience.

What is unique about Olive?

• Olive is different because she was trained specifically with the dynamic environments of healthcare in mind.
• Offers RPA software in a SaaS model

What are the business benefits?

• Save operating costs
• Reduce human errors
• Solve employee hiring and retention challenges

Use Examples.

• Rosecrance, a 60 location mental health and substance abuse caregiver uses Olive to perform 90,000 treatment eligibility checks annually.
• A 2,000 bed hospital uses Olive to automate claim processing. Olive now performs daily status checks for 100 percent of 3,500 hospital, professional, lab and home care claims, efficiently moves claims that are in paid status out of revenue cycle associates’ work queues, and rechecks the status of pending claims each day until payment status is updated.

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RPA Statistics of the Week

RPA implementation in shipping, logistics and supply chain companies harness the benefits of RPA using pre-built RPA bots that process repetitive tasks quickly and realize savings.

Few Supply Chain statistics

Company Name: RPA Labs Web site: https://rpalabs.com/solutions/

What problem does RPA Labs solve?

• “…full-service, no-code solution in Robotic Process Automation for enterprises in logistics and supply chain that are buried in emails, documents, and inefficient operations.”

Who are the target customers?

• Shipping & Transport Logistics Enterprises

How are the problems solved?

• Response Bots: “… combine machine learning and natural language processing to automate conversations with your customers. Common questions can be answered instantly on any conversation platform within seconds”
• Document Bots: “… allow for seamless system-to-system interaction with a no-code interface. Migrating data from shipping instructions, BOLs, packing invoices, and other documents has never been easier.”
• WorkFlow Bots: “… initiate interactions with your customers and within systems. Automate normal tasks to submit or receive documents, track shipments, pass another step onto an associate overseas, or even email other parties for an updated status.”

What is unique about the solution?

• Pre-build building blocks: “Our Software Bots are pre-built and pre-trained, undercutting the average implementation period of framework-based RPA tools by 75% or more.”

What are the business benefits?

• Quicker deployment: “ Our Software Bots are pre-built and pre-trained, undercutting the average implementation period of framework-based RPA tools by 75% or more
• “Reduce cost per shipment expenses”
• “Eliminate the manual, mundane work”
• “Streamline your organization and workflow.”

Use Example

• “If you receive a bill of lading or a document from another carrier — there are so many different formats — we have the intelligence to read [that document],” he said (Mostic, CEO, RPA Labs).

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Who is using RPA and How?

600 hospitals, Covid-19 testing lab and one of the largest shipping & logistic enterprise are using RPA bots to save time and money.

Examples of RPA uses

• 40 healthcare organizations with over 600 hospitals in 41 states embarked on Digital Transformation and are already using Olive’s AI based bots to save costs and speed up operations. Olive offers its bots in the form of Software as a Service.
• 2,000 bed health system uses AI technology based Robotic Process Automation bots to perform 3,500 claim checks per day improving efficiency of 300 associates and realizing savings of 11 Full Time Equivalent Employees. Full story
• MedStar Health initiated a pilot to test Robotic Process Automation using Olive’s Artificial Intelligence technology based bots to automate 10 workflows currently performed by human workers. The workflows were in the revenue cycle department and included eligibility verification and charge capture. The pilot results showed labor savings of 7 FTEs resulting in $400k annual savings. MedStar Health identified 150 more workflows across 12 departments to automate next. Full story.
• Tufts University performs 12% of all Covid-19 testing in Boston. They deployed Olive’s AI powered “digital health workers” to perform data entry in order to speed up the testing. The AI “workforce” initially will save clinicians up to 50 hours per day collectively in data entry, with an expectation that this number will increase as more tests are administered to the community. Currently, Tufts MC administers more than 1 in 10 (approximately 12%) of all COVID-19 tests in the Boston area, and has performed more than 100,000 COVID-19 tests in total since the start of the pandemic. Full story
• Logistics service provider Ryder who handles over 14 million shipments per year uses Robotic Process Automation to augment their legacy software by deploying 133 RPA bots to execute more than 1,300 tasks. Full story